Promotional Terms & Conditions

SMEspree offers a free domain to new customers when purchasing one of our hosting packages. The following terms and conditions apply.

• This offer may be withdrawn at any time without notice.
• We offer one (1) free domain, to be included with your purchase of a new hosting account. This is free for one term only, which is for the period of twelve (12) months.
• Upon the expiration of your domain (12 months from your initial registration date), you will need to pay for renewal as normal.
• The price for renewal is $27.90 NZD/year.
• This offer does not include transferring in of a domain you already own. It is for the registration of a new domain only.
• We can not credit the value of a domain to your account, you may only claim the free domain when purchased in conjunction with a hosting package. (The offer of a free domain is presented during checkout).
• The free domain is limited to the following domain extensions:
  • .com
  • .co.nz
  • .nz
  • .net.nz
  • .org.nz
  • .com.au

SMEspree offers free and unlimited Domain Validated SSL certificates to all of our customers. The following terms and conditions apply.

• This offer may be withdrawn at any time without notice.
• Free SSL certificate will be automatically installed and renewed on your hosting account. It will cover your primary domain and any subdomain or addon domain you host on our servers.
• Free SSL certificate does not come with any warranty (an SSL certificate which includes a warranty can be purchased).
• In most cases, it takes some time for your SSL to be installed on your server (up to 24 hours).
• In order for your website to successfully install and acknowledge the SSL, you need to ensure that your nameservers point to our service. More info about our nameservers can be found here.

SMEspree offers a 28-day money-back guarantee for customers who purchase one of our hosting packages. The following terms and conditions apply.

• This offer may be withdrawn at any time without notice.
• This offer is only valid for our Lite, Lite Plus, Pro plans, and our WordPress Optimised plans.
• This offer is not applicable to our Managed VPS Servers.
• In order to be eligible for a refund, you must complete and submit the account cancellation form, and the refund request form. You must submit both forms upon or before 28 calendar days from your initial purchase.
• The cost of any domain you receive from SMESpree, even if you received it for free, is excluded in any refund. (Domains in any shape or form are non-refundable).
• If you request your money back, the cost of your domain (even if you received a domain for free) is excluded in the amount that we will refund you. This is the case even if you received a free domain during signup.
  • Example 1 - you purchase a Lite hosting plan for $9.90/month, plus you receive a free domain during signup; you will not be eligible for a refund. Working: you would have experienced a single billing cycle of $9.90. This is below the value of your domain ($27.90), and therefore we can't offer a refund.
  • Example 2 - you purchase a Lite hosting plan for $99.90/year, plus you receive a free domain during signup, you will be refunded $72. Working: since you paid for a year upfront, we would simply subtract the cost of the domain from your initial payment. Therefore, $99.90 minus $27.90 results in $72 being refunded.
  • Example 3 - you purchase a Lite hosting plan for $9.90/month, but you didn't require a free domain (you already owned the domain); you will be refunded $9.90. Working since you didn't require a free domain during signup, we are able to refund 100% of your payment, resulting in $9.90 being refunded.
• Please be aware that under no circumstances can we refund the cost of a domain, as per our Terms of Service.
• Please note that once you register a domain then you retain ownership and usability regardless of any hosting service you may or may not have with SMEspree. Put another way, even if you cancel your hosting account with us you will continue to own your domain for as long as you continue to renew your registration (usually once every 12 months).

SMEspree may choose to offer a promotional coupon code for new signups. Please note the following conditions:

• SMEspree may withdraw any active promotional offer, including any coupon code, without warning at our discretion.
• Unless specifically stated, all coupon codes will be redeemable only by users who don't already have an active account with us (ie, offers are usually available only to new customers).
• Unless specifically stated, coupons are limited to a specific billing cycle and may be further subject to limitations relating to the consumption and use of the coupon.